pro1bet Frequently
Asked Questions
Everything Bangladeshi players need to know about pro1bet — from opening your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering requirements, and responsible gaming tools. Browse the categories below to find your answer fast.
This comprehensive FAQ covers the most common questions asked by players on pro1bet across Bangladesh — from Dhaka and Chittagong to Sylhet and Rajshahi. Whether you are a first-time visitor trying to register, an existing player troubleshooting a withdrawal, or a cricket fan looking to understand BPL betting markets, you will find a clear, direct answer here. If your question is not listed, our support team is available at support@pro1bet around the clock.
Why Players Trust pro1bet
Before diving into the detailed Q&A, here are six reasons why tens of thousands of players across Bangladesh choose pro1bet as their preferred online gaming platform.
SSL-Secured Platform
All data transmitted on pro1bet is protected by 256-bit SSL encryption, ensuring your personal information and financial transactions are always safe from unauthorised access.
Mobile Wallet Deposits
Deposit and withdraw instantly using bKash, Nagad, Rocket, or Upay — the payment methods Bangladeshi players use every day. No bank card required to get started.
Cricket-First Sportsbook
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures with comprehensive pre-match and live in-play markets updated in real time throughout every match.
Hundreds of Slot Titles
Access slots from Pragmatic Play, NetEnt, Microgaming, and other top studios — from classic fruit machines to high-volatility Megaways titles with massive jackpot potential.
24/7 Customer Support
Our support team is available around the clock, every day of the year. Reach us at support@pro1bet for account queries, payment issues, or responsible gaming assistance.
VIP Loyalty Programme
pro1bet rewards loyal players with a tiered VIP programme offering enhanced bonuses, priority withdrawals, dedicated account managers, and exclusive seasonal promotions.
Account & Registration
How do I create an account on pro1bet?
Creating an account on pro1bet takes less than two minutes. Visit the pro1bet Login page, click the registration option, and fill in your name, email address, date of birth, and preferred currency (BDT). You will need to confirm you are 18 years or older and agree to the Terms and Conditions before your account is activated.
What documents do I need for KYC verification on pro1bet?
pro1bet requires a government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents must be clear, unedited, and show your full legal name and date of birth.
What is the minimum age to register on pro1bet?
The minimum age to register and play on pro1bet is 18 years. This is a strict, non-negotiable requirement. All accounts are subject to age verification during KYC, and any account found to belong to a player under 18 will be permanently closed in accordance with our responsible gaming policy.
I forgot my pro1bet password — how do I reset it?
To reset your pro1bet password, go to the Login page and click the "Forgot Password" link. Enter the email address registered to your account and you will receive a password reset link. If you do not receive the email within a few minutes, check your spam folder or contact support@pro1bet for assistance.
Can I have more than one account on pro1bet?
No. pro1bet strictly enforces a one-account-per-player policy. Duplicate accounts are a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts. If you believe a duplicate account was created accidentally, contact support@pro1bet immediately to resolve the issue.
How do I close my pro1bet account?
To close your pro1bet account, visit the Account Settings page and select the account closure option, or send a closure request to support@pro1bet. Any remaining balance will be processed as a withdrawal to your registered payment method before the account is closed. Players seeking closure for responsible gaming reasons may prefer to use the self-exclusion tool instead.
Deposits & Withdrawals
How do I deposit money into my pro1bet account using bKash?
To deposit via bKash on pro1bet, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction in your bKash app using your bKash PIN, and the funds will appear in your pro1bet balance almost instantly. The minimum bKash deposit is ৳200.
How long does a bKash deposit take on pro1bet?
bKash deposits on pro1bet are processed instantly in almost all cases. Once you confirm the payment in your bKash app, funds are credited to your pro1bet account within seconds. If a deposit is not reflected after five minutes, check your bKash transaction history to confirm it was sent, then contact support@pro1bet with the transaction reference.
Can I deposit using Nagad or Rocket on pro1bet?
Yes, pro1bet accepts deposits via Nagad, Rocket, and Upay in addition to bKash. The deposit process is the same for all mobile wallets: select your preferred provider in the Deposit section, enter the amount, and authenticate the payment in your mobile wallet app. All mobile wallet deposits are processed in real time.
What is the minimum withdrawal amount on pro1bet?
The minimum withdrawal amount on pro1bet is ৳500 for mobile wallet methods (bKash, Nagad, Rocket, Upay). For bank transfers to Dutch-Bangla Bank, BRAC Bank, or other supported Bangladeshi banks, the minimum withdrawal is ৳1,000. Withdrawal requests are reviewed and processed within 24 hours on business days.
How long does a withdrawal take on pro1bet?
Withdrawals on pro1bet are typically processed within 1–24 hours after the request is approved. Mobile wallet withdrawals (bKash, Nagad, Rocket) are usually the fastest, often completing within 1–4 hours. Bank transfers may take up to 2 business days depending on your bank's processing schedule. Withdrawals requested during weekends or public holidays may experience minor delays.
Are there any fees for deposits or withdrawals on pro1bet?
pro1bet does not charge platform fees on standard deposits or withdrawals. However, your mobile wallet provider or bank may apply their own transaction fees, which are outside pro1bet's control. We recommend checking your bKash, Nagad, or bank fee schedule before initiating a transfer. Any applicable third-party fees will be deducted by the payment provider, not by pro1bet.
Games & Gameplay
How do I bet on BPL cricket matches on pro1bet?
To bet on BPL (Bangladesh Premier League) matches on pro1bet, navigate to the Cricket section, find the active BPL fixture you want to bet on, and select your preferred market — match winner, top batsman, total runs, or in-play live betting options. Enter your stake in BDT and confirm the bet. All BPL markets open when the match schedule is announced.
Does pro1bet offer live in-play cricket betting?
Yes, pro1bet offers live in-play betting on cricket matches including BPL, IPL, T20 World Cup, and other major international tournaments featuring the Bangladesh Tigers. In-play markets update in real time as the match progresses, allowing you to bet on next wicket, runs in next over, current partnership, and other dynamic markets during the game.
What slot games are available on pro1bet?
pro1bet hosts a wide selection of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and others. The Slots section features classic three-reel slots, modern five-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. You can filter games by provider, theme, or volatility from the Slots page.
Can I play pro1bet casino games on my mobile phone?
Yes, pro1bet is fully optimised for mobile play. The platform works seamlessly on Android and iOS smartphones and tablets through your mobile browser — no app download is required. All casino games, cricket betting markets, slots, and account management features are accessible on mobile with the same functionality as the desktop version.
What is the RTP on slot games at pro1bet?
The Return to Player (RTP) percentage varies by slot title at pro1bet, as it is set by the game provider rather than the platform. Most slots available on pro1bet have RTPs between 94% and 97%. You can check the RTP for any specific game by opening the game's information or paytable panel before playing.
Are the casino games on pro1bet fair?
All casino games on pro1bet use certified Random Number Generator (RNG) technology supplied by reputable game studios, ensuring that every outcome is statistically random and cannot be predicted or manipulated. Live casino games are streamed from licensed studios with real dealers operating under fair play protocols. pro1bet uses SSL encryption to protect all gameplay and transaction data.
Bonuses & Promotions
What welcome bonus does pro1bet offer to new players?
pro1bet offers a welcome bonus to newly registered players upon their first deposit. Bonus details, including the match percentage, maximum bonus amount in BDT, and eligible games, are displayed on the promotions page at the time of your deposit. Welcome bonuses are available to players who are 18 or older and have completed the basic registration process.
What are the wagering requirements on pro1bet bonuses?
Wagering requirements on pro1bet bonuses specify the number of times the bonus amount must be played through before the resulting winnings can be withdrawn. The exact wagering requirement is stated in the terms of each individual promotion. We strongly recommend reading the full bonus terms before claiming any offer so you understand the conditions that apply.
Does pro1bet have a VIP or loyalty programme?
Yes, pro1bet operates a VIP loyalty programme that rewards regular players with exclusive benefits including enhanced deposit bonuses, faster withdrawal processing, dedicated account management, and access to VIP-only promotions. Players advance through VIP tiers based on their activity level. Full details of the VIP programme tiers and benefits are available in the promotions section of the platform.
Do pro1bet bonuses expire?
Yes, bonuses on pro1bet have an expiry period which is stated in the individual bonus terms at the time of the offer. If wagering requirements are not met within the stated time window, the bonus and any associated winnings will be forfeited. Always check the expiry date when accepting a bonus and plan your play accordingly.
Can I withdraw bonus funds before completing the wagering requirement?
No. Bonus funds and any winnings generated from bonus play are locked until the full wagering requirement has been completed. Attempting to withdraw before meeting the requirement will result in the bonus and associated winnings being removed from your balance. Only the original real-money deposit (if still present) may be eligible for withdrawal before bonus wagering is complete.
Safety & Responsible Gaming
Is pro1bet safe to use in Bangladesh?
pro1bet operates as an online entertainment platform using industry-standard 256-bit SSL encryption to protect all player data and financial transactions. Player account information is stored securely and is never shared with unauthorised third parties. All payments via bKash, Nagad, and Rocket are processed through the official APIs of those providers, ensuring your mobile wallet credentials are never exposed to pro1bet's servers.
How do I set deposit limits on pro1bet?
You can set daily, weekly, or monthly deposit limits on pro1bet. bid from the Responsible Gaming section of your Account Settings. Once a limit is set, it takes effect immediately and the platform will prevent deposits that exceed your threshold. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before taking effect, while decreases apply instantly.
How do I self-exclude from pro1bet?
To self-exclude from pro1bet, go to the Responsible Gaming section in your Account Settings and select Self-Exclusion. Choose a period ranging from 30 days to permanent closure and confirm your request. The exclusion takes effect immediately, suspending all access to gambling and suppressing all marketing communications for the duration. You can also request self-exclusion by emailing support@pro1bet directly.
What should I do if I think I have a gambling problem?
If you feel your gambling is becoming a problem, the first step is to use pro1bet's built-in responsible gaming tools — set a deposit limit, activate a cool-off period, or initiate a self-exclusion from your Account Settings. You can also contact our support team at support@pro1bet for confidential guidance. Speaking with a trusted friend, family member, or professional counsellor is also strongly encouraged.
Does pro1bet offer a cool-off or time-out feature?
Yes. pro1bet provides a time-out (cool-off) feature that temporarily suspends your account for a chosen period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. The feature is available in the Responsible Gaming section of Account Settings and takes effect the moment it is activated.
How does pro1bet protect underage players?
pro1bet enforces strict age verification for all new registrations, requiring players to confirm they are 18 or older at sign-up and to provide government-issued ID during KYC. The platform does not market to minors and does not accept registrations from players who cannot verify their age. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites on shared devices.
Still Have Questions?
If you could not find the answer you were looking for in our FAQ, our support team is available around the clock at support@pro1bet. You can also explore the sections below to get started with pro1bet right away.