Privacy Policy
pro1bet Data Commitment

1.1 Registration & Identity Data

When you create a pro1bet account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, gender, residential address, city of residence (for example, Dhaka, Chittagong, Sylhet, Rajshahi, or Khulna), and email address. This information is collected to establish your identity, verify your eligibility to use the platform (including age verification to confirm you are 18 or above), and to satisfy our Know Your Customer (KYC) obligations.

In certain circumstances — particularly when you request a withdrawal above a specified threshold or when our compliance systems flag an account for review — we may request supplementary identity documentation such as a government-issued national identity card, passport, or other official document. These documents are reviewed by our KYC team and stored securely in encrypted form.

1.2 Contact & Communication Data

We collect your mobile phone number, email address, and any other contact details you provide. These are used to send transactional communications (deposit confirmations, withdrawal notifications, account security alerts), to respond to support enquiries, and — where you have provided explicit consent — to send promotional communications about pro1bet offers and events relevant to Bangladesh players.

All communications you send to pro1bet, including support chat transcripts and emails to support@pro1bet, are retained to maintain accurate records of customer interactions, to assist in dispute resolution, and to improve the quality of our support services.

1.3 Financial & Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (৳), we collect payment-related information including your preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), the mobile wallet number or card/account number associated with each transaction (stored in masked format), and transaction history records including deposit amounts, withdrawal amounts, dates, and statuses.

pro1bet does not store full card numbers or mobile banking credentials. Payment authentication is handled directly by the respective payment service provider (for example, bKash or Nagad), and only a tokenised or masked reference is retained by pro1bet for reconciliation and anti-fraud purposes.

1.4 Gameplay & Betting Activity Data

We maintain a comprehensive record of your gameplay and betting activity on the pro1bet platform. This includes the games you play (slots, live casino, Hi-Lo, Roulette, cricket betting, and others), the amounts wagered on each session, the outcomes of each game round or bet, bonus activity, and loyalty points earned and redeemed. This data is used to calculate bonus eligibility and wagering requirements, to operate the VIP loyalty programme, and to comply with responsible gaming obligations including the detection of problem gambling patterns.

1.5 Technical & Device Data

When you access pro1bet, our servers automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, device type (desktop or mobile), screen resolution, referring URL, pages visited on the platform, time spent on each page, and session timestamps. This data is used for platform security, fraud detection, and performance optimisation.

pro1bet processes personal data only for the specific, documented purposes described in this section. We rely on one or more of the following legal bases for each processing activity: (a) the performance of a contract with you, (b) compliance with a legal obligation, (c) our legitimate interests in operating a secure and commercially viable platform, or (d) your explicit consent where required.

2.1 Platform Operation & Service Delivery

The primary purpose of data collection at pro1bet is to operate the platform and deliver the services you have registered to use. This includes processing your deposits and withdrawals in BDT, crediting winnings and bonuses to your account, maintaining an accurate record of your gameplay history, providing access to the pro1bet VIP loyalty programme, and making the pro1bet login process secure and seamless.

2.2 Identity Verification & Regulatory Compliance

pro1bet is required to verify the identity of all registered players as part of our KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance obligations. Personal data collected during registration and through supplementary document requests is used exclusively for this verification purpose. Verified identity records may be retained for extended periods in order to satisfy regulatory audit requirements.

2.3 Responsible Gaming Monitoring

In fulfilment of our commitment to player welfare, pro1bet monitors gameplay and betting activity data to identify patterns that may indicate the development of a gambling problem. This monitoring is carried out in the interest of player protection and may result in the platform proactively contacting players displaying at-risk behaviour, applying mandatory deposit or wagering limits, or initiating a self-exclusion review. For full details on our responsible gaming tools, please visit our Responsible Gaming page.

2.4 Security & Fraud Prevention

Technical and device data, combined with transaction and gameplay records, is used by pro1bet's security systems to detect and prevent fraud, account takeover attempts, multi-account abuse, bonus exploitation, money laundering activity, and other forms of prohibited conduct. Automated fraud detection systems analyse patterns in real time and flag suspicious activity for review by our compliance team.

2.5 Marketing Communications (With Consent)

Where you have provided explicit opt-in consent, pro1bet may use your email address or mobile phone number to send promotional communications about new games, seasonal bonus offers (for example, Eid or BPL cricket season promotions), VIP tier upgrades, and platform news. You may withdraw your marketing consent at any time by contacting support@pro1bet. Withdrawal of marketing consent does not affect our ability to send transactional or account-related messages, which are sent on the basis of contractual necessity rather than consent.

2.6 Platform Improvement & Analytics

Aggregated and anonymised usage data is used to analyse how players interact with the pro1bet platform, identify popular features, detect technical issues, and make informed decisions about platform development. Where analytics involve personal data at the individual level, such processing is carried out under our legitimate interest in improving the quality of our services.

3.1 Payment Service Providers

To process deposits and withdrawals in BDT, pro1bet shares relevant transaction data with your chosen payment service provider — for example, bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your Bangladeshi bank (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or others). Each payment provider processes this data under their own privacy policy and terms of service, which you should review independently. pro1bet shares only the minimum transaction data necessary to complete the payment instruction.

3.2 Game Technology Providers

The casino games available on the pro1bet platform are powered by internationally licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To operate these games and maintain game integrity, certain gameplay session data (such as session ID, game round outcomes, and wager amounts) is exchanged with the relevant game provider's systems. This data is processed in accordance with each provider's own data protection commitments and international gaming compliance standards.

3.3 Legal & Regulatory Disclosure

pro1bet may be required by law, court order, or instruction from a competent regulatory or law enforcement authority to disclose personal data held about registered players. In such circumstances, pro1bet will comply with the legal obligation and will disclose only the minimum data required to satisfy the request. Where permitted by law, we will notify the affected player of such a disclosure request.

3.4 Internal Service Providers

pro1bet may engage third-party companies to provide infrastructure, hosting, IT support, customer communication, or data analytics services on our behalf. These service providers act as data processors and are contractually prohibited from using player data for any purpose other than delivering the contracted service to pro1bet. All third-party processors are required to implement appropriate technical and organisational security measures to protect the data entrusted to them.

3.5 No Sale of Personal Data

pro1bet explicitly confirms that it does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing, profiling, or commercial purposes. Any arrangement with a third party that involves access to personal data is governed by a formal data processing agreement that prohibits unauthorised use.

pro1bet uses cookies and similar tracking technologies to operate the platform effectively and to understand how players use our services. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies are used to remember your session, preferences, and certain account states across page loads and visits.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You may control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies at any time. However, please be aware that disabling strictly necessary cookies will impair the functionality of the pro1bet platform — in particular, the pro1bet login process and session management functions rely on essential cookies to operate correctly. Disabling these cookies may prevent you from accessing your account.

pro1bet does not use advertising cookies or cross-site tracking cookies that profile your browsing activity across third-party websites. All tracking technologies deployed on the platform serve an operational, security, or internal analytics purpose as described in the table above.

pro1bet implements a layered approach to data security, combining technical, organisational, and procedural controls to protect personal data against unauthorised access, loss, alteration, and disclosure. While no digital system can guarantee absolute security, we employ industry-recognised best practices to minimise risk.

5.1 Technical Security Controls

• SSL/TLS Encryption: All data in transit between your device and pro1bet servers is encrypted using TLS 1.2 or higher, preventing interception by third parties.
• Data Encryption at Rest: Sensitive personal data held in our databases — including identity documents, payment references, and contact details — is encrypted at rest using strong symmetric encryption algorithms.
• Password Hashing: Account passwords are never stored in plain text. They are processed through a modern cryptographic hashing function with unique per-account salting before storage.
• Access Controls: Access to personal data within pro1bet's systems is restricted on a strict need-to-know basis. Staff access is governed by role-based access controls and requires multi-factor authentication.
• Intrusion Detection: pro1bet operates automated intrusion detection and monitoring systems that analyse platform traffic in real time for signs of unauthorised access or anomalous activity.

5.2 Organisational Security Measures

All staff members and contractors with access to personal data are required to complete data protection training and are bound by confidentiality obligations. Internal data handling procedures are reviewed regularly and updated to reflect emerging threats and evolving best practices in information security.

5.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, pro1bet will take immediate steps to contain the breach, assess its scope and severity, notify affected players without undue delay, and implement remedial measures to prevent recurrence. Players are encouraged to report any suspected security incident involving their pro1bet account to support@pro1bet immediately.

pro1bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise. The following table summarises the principal retention periods applied to each major category of personal data.

Once a retention period expires, personal data is either securely deleted from pro1bet's systems or anonymised in a manner that makes re-identification impossible. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

Where you request the deletion of your personal data before the applicable retention period has expired, pro1bet will evaluate the request and delete data where doing so does not conflict with a continuing legal, regulatory, or contractual obligation. In cases where we are required to retain data despite a deletion request, we will explain the basis for retention and restrict any further active processing of that data beyond the legally required purpose.

As a registered player at pro1bet, you hold a number of rights in relation to the personal data we hold about you. pro1bet is committed to facilitating the exercise of these rights in a timely, transparent, and accessible manner. To exercise any of the rights described below, please contact our support team at support@pro1bet with the subject line "Privacy Rights Request" and a clear description of your request.

7.1 Right of Access

You have the right to request a copy of the personal data that pro1bet holds about you. Upon receipt of a verified access request, we will provide a structured summary of your personal data, the purposes for which it is processed, any third parties with whom it has been shared, and the applicable retention periods. We aim to respond to access requests within 30 days of receipt.

7.2 Right to Rectification

If any personal data held on your pro1bet account is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your registered email address or phone number) can be made directly through your account settings. For corrections to identity data held as part of your KYC record, please contact our support team and provide the updated information along with supporting documentation where required.

7.3 Right to Erasure

You may request the deletion of your personal data from pro1bet's systems. We will fulfil erasure requests where the data in question is no longer necessary for the purpose for which it was collected, where you have withdrawn the consent on which processing was based, or where the data has been processed unlawfully. We are unable to erase data that we are required to retain to comply with a legal obligation (for example, transaction records subject to financial record-keeping requirements).

7.4 Right to Restrict Processing

In certain circumstances you may request that pro1bet restrict the processing of your personal data — for example, while a dispute about data accuracy is being resolved, or while an objection to processing is being evaluated. During a restriction period, we will continue to store your data but will not actively process it for any purpose beyond the legal basis that requires its retention.

7.5 Right to Object

You have the right to object to the processing of your personal data where pro1bet relies on legitimate interest as the legal basis for that processing. You may also object at any time to the processing of your data for direct marketing purposes, including profiling related to direct marketing. Upon receipt of a marketing objection, we will cease all marketing communications to you without delay.

7.6 Right to Data Portability

Where pro1bet processes your personal data by automated means on the basis of your consent or in performance of a contract, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format. You may also request that we transmit this data directly to another service provider where technically feasible.

7.7 How to Submit a Privacy Rights Request

To exercise any of the rights described in this section, please contact the pro1bet support team at support@pro1bet. Please include your registered account email address, a clear description of your request, and your preferred contact method for our response. We will verify your identity before processing any request that involves access to or modification of personal data, in order to prevent unauthorised requests from being fulfilled.

pro1bet aims to respond to all privacy rights requests within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay. We will not charge a fee for the exercise of privacy rights unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline the request with written explanation.

8.1 Changes to This Privacy Policy

pro1bet reserves the right to update, amend, or replace this Privacy Policy at any time. Any changes will be reflected by an updated "Last Updated" date at the top of this page. Where a change materially affects the way in which we process your personal data, we will endeavour to provide you with advance notice via email to your registered address or via a prominent notice on the platform before the change takes effect.

Your continued use of the pro1bet platform following the publication of any update to this Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any material change to this policy, you should discontinue use of the platform and contact us to request account closure.

8.2 Links to Third-Party Services

The pro1bet platform may reference or provide navigational access to third-party services such as payment providers (bKash, Nagad, Rocket, Upay). Once you leave the pro1bet platform and interact with a third-party service, your data is governed by that third party's own privacy policy. pro1bet accepts no responsibility for the privacy practices of third-party services and encourages you to review their policies before sharing personal data.

8.3 Children's Privacy

pro1bet is strictly an 18+ platform and is not directed at, or intended for use by, persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the pro1bet platform, please report this to us immediately at support@pro1bet.

8.4 Contact Information

For all privacy-related enquiries — including the exercise of your rights as described in Section 7, questions about how your data is processed, or concerns about data security — please contact the pro1bet data protection team using the following details:

pro1bet is committed to resolving all privacy concerns raised directly with us. We encourage you to contact us in the first instance so that we have the opportunity to address your concern before you escalate to a third party. All privacy communications are treated as confidential and handled by trained staff with responsibility for data protection compliance.