Responsible Gaming
at pro1bet

pro1bet believes that gambling should always be a form of entertainment — a leisure activity enjoyed within clearly defined personal limits, never a source of financial pressure, emotional distress, or social harm. Our responsible gaming commitment is rooted in this belief, and it shapes every decision we make as a platform operator serving players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond.

We recognise that the overwhelming majority of our players engage with pro1bet in a healthy and controlled manner. Cricket betting during BPL or T20 World Cup season, a few rounds of slots on a Friday evening, or a live Roulette session — these are recreational activities that millions of adults enjoy responsibly every day. Our responsible gaming framework exists not to restrict this enjoyment, but to ensure that the small number of players who may develop difficulties have access to the tools, support, and information they need to regain control quickly.

pro1bet's responsible gaming programme covers four core areas: prevention (age verification, information, and awareness), early intervention (account monitoring and proactive outreach), player-controlled tools (limits, time-outs, and self-exclusion), and external support (signposting to professional help resources). Each of these areas is described in detail throughout this page.

pro1bet is strictly an adults-only platform. All players must be 18 years of age or older to register an account, make a deposit, or participate in any gambling activity on the platform. This is a non-negotiable requirement that applies to every player in Bangladesh, regardless of location, device, or payment method used.

Why Age Verification Matters

Underage gambling carries serious risks for young people, including the potential development of problem gambling behaviours at a formative stage of life, financial harm, and psychological distress. pro1bet takes its responsibility to prevent underage access seriously and employs a multi-stage verification process to confirm that every registered account holder is a legal adult.

During the registration process, players are required to provide their date of birth. Accounts are further subject to KYC (Know Your Customer) verification, which may require submission of a national identity card, passport, or other government-issued document confirming the player's age. Any account found to have been registered by a player under the age of 18 will be permanently closed, and all funds held in that account will be handled in accordance with our regulatory obligations.

Protecting Young People in Your Household

If you share a device with younger family members, we strongly recommend using device-level parental controls and ensuring that your pro1bet login credentials are never accessible to minors. Never share your username, password, or account access with any person under 18 years of age. If you suspect that a minor has accessed or registered on the pro1bet platform using your device or credentials, contact our support team immediately at support@pro1bet.

Problem gambling develops gradually and can be difficult to recognise, particularly in the early stages. Many people experiencing gambling difficulties continue to believe they are in control for far longer than is actually the case. Awareness of the warning signs — in yourself or someone you care about — is the first step toward getting help.

The following checklist is not a clinical diagnostic tool, but it can help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to make use of the responsible gaming tools available on pro1bet and to consider reaching out for professional support.

pro1bet provides a comprehensive suite of responsible gaming tools that put you in control of your gambling activity. All tools are available directly from your account settings and can be activated immediately at any time, without the need to contact customer support first. Some tools, once activated, include a mandatory cooling-off period before they can be deactivated — this is an intentional safeguard designed to prevent impulsive decisions made in the heat of a session from overriding your considered long-term preferences.

Self-exclusion is the most comprehensive player protection tool available at pro1bet. It is designed for players who feel that their gambling has become, or is at risk of becoming, a serious problem that cannot be managed through spending or time limits alone. A self-exclusion suspends your account and blocks your access to the pro1bet platform for the duration you select.

Available Self-Exclusion Periods

pro1bet offers the following self-exclusion durations, allowing you to choose the period that best reflects the level of support you need:

• 30 Days: A short-term break suitable for players who need a defined cooling-off period to reassess their gambling habits.
• 3 Months: A medium-term exclusion that provides sufficient time for reflection and, where appropriate, engagement with professional support.
• 6 Months: An extended exclusion for players who need a longer period away from the platform to address gambling-related concerns.
• 12 Months: A full-year exclusion for players who require significant time and space to work through problem gambling issues with professional guidance.
• Permanent: A permanent account closure for players who have determined that they no longer wish to use the pro1bet platform on an indefinite basis. A permanent exclusion cannot be reversed.

What Happens During Self-Exclusion

Once a self-exclusion is activated, your pro1bet account will be immediately suspended. You will not be able to log in, place bets, make deposits, or access any gambling content on the platform. All marketing communications — including promotional emails, bonus offers, and seasonal campaign messages — will be suppressed for the duration of the exclusion. Any pending withdrawal requests at the time of exclusion will be processed in the normal manner.

Self-exclusion periods cannot be shortened or reversed before the agreed end date. This intentional restriction is designed to protect you from impulsive decisions to return to gambling before you are genuinely ready. At the end of a temporary exclusion period, your account will not reopen automatically — you will need to contact our support team to confirm that you wish to resume play, at which point our team will conduct a welfare check before reactivation is approved.

How to Activate Self-Exclusion

Setting personal deposit and wagering limits is one of the most effective preventive measures a player can take to maintain a healthy relationship with gambling. pro1bet's limit tools are available to all registered players and can be activated at any time, regardless of your account history or current VIP tier.

Deposit Limits

A deposit limit restricts the maximum amount of Bangladeshi Taka (৳) you can deposit into your pro1bet account within a specified time period. You can choose from the following limit periods:

• Daily Limit: A maximum deposit amount per calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Limit: A combined maximum deposit amount across any rolling 7-day window.
• Monthly Limit: A combined maximum deposit amount across any rolling 30-day window.

You may apply multiple simultaneous limits — for example, setting both a daily limit of ৳2,000 and a monthly limit of ৳30,000 at the same time. When any active limit is reached, the platform will prevent further deposits until the relevant period resets. Requests to increase an existing limit are subject to a mandatory 24-hour cooling-off period before taking effect. Requests to decrease a limit take effect immediately.

Wagering Limits

In addition to deposit limits, pro1bet allows players to set a maximum total wager amount per day, week, or month across all games and sports markets. A wagering limit provides a safeguard against rapid loss of funds through high-frequency or high-stakes betting, independent of the deposit balance available in your account.

Loss Limits

A loss limit caps the net loss you can sustain within a defined period. Once the loss limit threshold is reached, access to gambling activities is suspended for the remainder of the period. Loss limits are distinct from deposit limits and provide an additional layer of financial protection — particularly useful during high-stakes live sports events like BPL or IPL cricket matches, when the temptation to chase losses can be elevated.

Time management is a critical component of responsible gambling. Research consistently shows that extended, uninterrupted gambling sessions are associated with elevated risk of problem gambling behaviours, including chasing losses and impulsive decision-making. pro1bet's time-management tools are designed to interrupt the flow of a session and prompt you to step back and assess whether you are still playing within your intended limits.

Reality Check Reminders

Reality check reminders are periodic on-screen notifications that appear during active gameplay at intervals you define (for example, every 30 minutes or every hour). Each reminder displays how long you have been playing in your current session and how much you have deposited and lost or won during that session. You can choose to continue playing, take a break, or end your session in response to each reminder.

Session Time Limits

A session time limit defines the maximum duration of a single continuous gaming session on pro1bet. When the session limit is reached, gameplay is paused and you are prompted to take a break before continuing. Session limits can be set between 30 minutes and 8 hours per session.

Cool-Off Period

A cool-off period is a short-term account pause — typically between 24 hours and 6 weeks — that prevents you from accessing gambling activities on pro1bet without permanently closing your account. Cool-off periods are useful when you feel you need a brief break but do not wish to initiate a formal self-exclusion. Like self-exclusion, cool-off periods cannot be reversed before the agreed end date.

If you feel that gambling is causing harm to you or someone you care about, please do not hesitate to seek help. pro1bet's responsible gaming team is available to assist players in Bangladesh who are experiencing difficulties, and we are committed to treating every request for help with the sensitivity, confidentiality, and urgency it deserves.

Contact pro1bet Support

Reach out to our responsible gaming support team at any time by emailing support@pro1bet. Please include a brief description of your concern so that the appropriate team member can respond. All responsible gaming communications are treated as strictly confidential and are handled separately from general customer support queries.

Talking to Someone You Trust

Sometimes the most important first step is speaking openly with a family member, close friend, or trusted colleague about your gambling habits. Honest conversation with someone who knows you well can provide perspective, emotional support, and practical accountability that complements the formal tools available through pro1bet and professional organisations.

General Guidance for Responsible Play

Regardless of whether you currently feel your gambling is a problem, the following guidelines represent best practice for all players on pro1bet and will help you maintain a healthy, enjoyable relationship with gambling over the long term:

• Set a budget before you play and treat any losses as the cost of entertainment, not as money to be recovered.
• Never gamble with money you cannot afford to lose — this includes rent, food, utility bills, loan repayments, or any essential household expenditure.
• Take regular breaks during every gaming session, even when things are going well. Step away, hydrate, and return with a clear head.
• Do not chase losses. Accepting a loss and closing your session is always the rational decision. Continuing to bet in an attempt to recover lost funds typically results in deeper losses.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary or sole source of entertainment or social engagement.
• Avoid gambling when emotionally distressed. Playing while upset, stressed, anxious, or under the influence of alcohol impairs judgment and increases the risk of impulsive, regrettable decisions.
• Keep track of your time and spending. Regularly review your transaction history and session logs in your pro1bet account to maintain an accurate picture of your gambling activity.